Once an order is placed you will immediately receive a confirmation email with the order details. If you notice that your address is incorrect please email us at firstname.lastname@example.org ASAP to get it corrected.
Due to heavy order volume, our processing and shipping times are as followed:
Processing: 5-7 business days from when an order is placed
Shipped: Via USPS with a 3-4 business day delivery time
We will do everything in our power to work faster than the times stated above, but we are a small business with limited staff to support the current high order volume due to rapid growth. We are woking diligently to increase staff and shipping times while still bringing you cute, quality, affordable prices. Thank you for understanding and supporting us!
If your package shows delivered via USPS tracking, Fate By AJ is NOT liable for any missing packages. All packages are insured. Please contact USPS to open a claim for the missing package:
If your package is undeliverable and/or returned to us due to non delivery/return to sender, it will be YOUR responsibility to PAY for postage to have the package shipped again. We will send an invoice for the cost of new postage. Failure to pay within 2 days of receiving postage invoice email will result in the item(s) being restocked and a store credit will be issued minus a 10% restocking fee. A refund WILL NOT be issued in this case only a store credit.